LEVEL TWO
SERVICE
Mien's Level Two customers
locate their e-business applications, data storage or web sites on dedicated
equipment at Mien's data center, utilizing Mien's backbone for redundant
Internet access and network management. This level of service is ideal for
technology start-ups or established companies in the early stages of developing
web or extranet technology as a strategic business tool. During the development
and pilot phases, they can entrust Mien with their infrastructure and focus
instead on software development and site design. Though these customers may
require top-tier colocation facilities in the future, at this stage such
facilities charge top dollar for physical infrastructure beyond their needs and
- just as important - lack the ability to provide attentive, flexible
engineering support. At the other end of the spectrum are the many web hosting
services that require customers to choose from a limited menu of pre-packaged
services that don't quite fit their needs.
LEVEL THREE SERVICE
Mien's Level Three is a similar program that
supplements the colocation services of the top New York City-based colo
facilities. Mien's Early Warning System (MEWS) is used to provide continual
information on the status and performance of all equipment components and
critical software services. Engineers are dispatched to the colo center as
necessary to address physical hardware problems. |
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KEY SERVICE FEATURES
| System installation and configuration |
Round-the-clock performance and status monitoring via
our
state-of-the-art network
management backbone |
| Live email & paging alert system |
| Hardware and OS support |
| Support for custom back-end software
platforms |
| Problem resolution with software developers |
| Problem resolution with connectivity
providers |
| Firewall services |
| Data backup services |
| Daily health status reports |
| VPN site access for software developers and admin
personnel |
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